Advanced Call Center Technologies (ACT) announced Monday it will establish new operations in Bristol and Kingsport, creating 650 new jobs in Sullivan County. ACT’s expansion in the region will create 350 new jobs at its Kingsport facility and 300 jobs in Bristol, according to a press release by the Tennessee Department of Economic and Community Development (TNECD).
650 new jobs will be created in Sullivan County thanks to Advanced Call Center Technologies (ACT).
The employee-owned, business process outsourcing provider will establish new operations in NE TN, creating 350 jobs in Kingsport and 300 jobs in Bristol.https://t.co/VqsJfA8XWp pic.twitter.com/zWfbV8AETT
— TNECD (@TNECD) June 6, 2022
ACT was founded in 1997 and is “a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients,” according to TNECD.
In addition, the company serves a broad range of verticals including health care, telecommunications, banking and finance, retail, digital experience, and more, and can customize programs to client requirements.
“ACT’s decision to create hundreds of jobs in Sullivan County is outstanding news for Northeast Tennessee,” Tennessee Governor Bill Lee said in a statement. “When a company chooses to expand in our state, it’s a vote of confidence in Tennessee’s strong business climate, and I thank ACT for bringing new opportunities to those in Bristol and Kingsport.”
Apart from the new facilities in Sullivan County, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area.
“We’ve been in Johnson City for 20 years and owe much success to the area’s engaged, talented workforce,” Hunter Croft, president & CEO of Advanced Call Center Technologies, said in a statement. “The addition of the Bristol and Kingsport locations meets the explosive market demand for skilled customer experience employees and is also a reflection of our appreciation for these thriving communities. Our new centers will create more than 650 career opportunities, offering competitive pay and benefits packages, including shares of our employee-owned company. We’re confident that our company culture and values will be a great fit for the hardworking people of Bristol and Kingsport, and we’re proud to join these special communities at a very exciting stage in our organization’s growth.”
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Kaitlin Housler is a reporter at The Tennessee Star and The Star News Network.
Photo “Call Center” by Singhira. CC BY-SA 4.0.